Impressive
custom shoes
All our custom shoes are handcrafted by our in-house team of talented artists. Each pair is a unique masterpiece, carefully designed and crafted to meet your expectations.
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FAQs
Yes. We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.
If you happen to be located in one of those countries we will contact you.
Yes, we offer free shipping for all orders. Go shop your sneakers now!
Production time is: 5-7 Days
US Delivery Time: 8 – 13 Days
Canada Delivery Time: 10 – 14 Days
Europe Delivery Time: 10 – 14 Days
Australia Delivery Time: 7 – 14 Days
International Delivery Time: 2 – 3 Weeks
* All orders are shipped with tracking.
* Days stated are calculated as business days.
* When it’s the high peak of demand forlogistics / holiday / festival / disaster / strike / demonstration… it will be slower according to the incidents which we can not control.
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Due to an influx of orders, you may experience shipping delays.
Force Majeure: Unforeseen circumstances may occasionally cause shipping delays, such as customs inspections, adverse weather, flight delays, or carrier issues like package loss. While rare, these events are beyond our control.
Please contact us.
If the order has not been produced yet, we will approve your cancellation request.
We accept all major debit and credit cards.
Lilaccustom wants you to be happy with your purchase. But everything is hand-crafted and made to order therefore all sales are final and we do not offer refunds or exchanges. Please be sure of your size before placing an order with us. So be sure to have a live chat with us first.
Please enquire for more information about our Refund Policy