DO YOU SHIP WORLDWIDE?
- Please rest assured that we can send our custom products to all parts of the world.
- Except for some military regions and small countries restricted by shipping policies.
- If your shipping address is located in the special area mentioned above, we also will connect you ASAP to solve it.
DO I NEED TO PAY FPR SHIPPING SEPARATELY?
- All custom products we offer to you are free delivery, you just need to pay the order price.
WHICH LOGISTICS COMPANIES DO YOU USE?
- Please assured that our artists have choose the best and fastest logistics companies for you according to different delivery location.
- The US will be shipped by the USUP or FEDEX.
- The UK will be shipped by the ROYAL MAIL.
- Other parts of the world will be shipped by the DHL or FEDEX.
HOW CAN I TRACK MY ORDER?
- The artists will send you an email as soon as we created a shipping label.
- You can click the "Track Order" tab on our web menu, then enter your tracking code indicated in the email to see the status of your order.
- If you don't receive any emails, it means your custom is processing. Please wait patiently to our notification.
HOW LONG DOES IT TAKE FOR THE SHIPPING TIME?
- From the shipping label has been created to receive it.
- The US Delivery Time: 7 – 12 Days.
- The UK Delivery Time: 6 – 12 Days.
- Germany Delivery Time: 6 – 12 Days
- Canada Delivery Time: 10 – 14 Days.
- Europe Delivery Time: 6 – 18 Days.
- Australia Delivery Time: 7 – 14 Days.
- International Delivery Time: 2 – 3 Weeks.
* All orders are shipped with tracking.
* Days stated are calculated as business days.
* Just estimate according to experience, still subjected to actual shipping time.
* When it’s the high peak of demand for logistics / holiday / festival / disaster / strike / demonstration… it will be slower according to the incidents which we cannot control.
MY COURIER ADDRESS IS WRONG,WHAT SHOULD I DO IF I WANT TO CHANGE IT ?
- You should contact our customer service ASAP, by sending email to support@lilaccustom.com or clicking on the chat window on the website.
- We can modify your courier address until we pack the package for shipment.
- Please understand that once the package's shipping label has been created, we cannot assure that we can modify it again and it may be shipped to the initial address you provided.
- Still advice you can check all information are right before you place an order.
LOST PACKAGES & SSHIPPING INSURANCE
- Shipping issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” can be approved no earlier than 5 days after “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
- Photos required for damaged shipping issues.